A few weeks ago, I made a bid to clean the carpet in the lobby of an office building. I lost out to another company. Their bid was lower.
I was disappointed because we had cleaned this carpet a few years earlier and we were successful in removing all of the spills and spots. The carpet was clean and dry within hours and it looked great. I was also impressed with the quality of the carpet. It was luxurious and attractive plus it cleaned up well – ideal for an office lobby. The owners of the office building had invested a lot in this carpet and it was paying off for them.
Yesterday, I happened to be in the office lobby. It had been cleaned by our competitor a few days earlier, a larger company that does a lot of hot water extraction (HWE) cleaning, otherwise known as “steam-cleaning.” I was shocked to find a rolling sea of carpet. Clean and dry, but with ripples and bubbles throughout the lobby. Carpet cleaners call this buckling.
Did this business get the best value carpet cleaning? The figures aren’t in yet, but I’m sure it will end up costing more than if they had hired my company to do it right.
- Cost to clean carpet: Cheap!
- Cost to stretch the carpet: More expensive than cleaning the carpet. (The cleaning company should bear this cost)
- Cost in permanent damage to carpet and backing/glue: ???
- Potential cost if someone trips over these ripples and gets hurt: ???
- Manager’s cost in time spent making this mess right: ???
- Total: It’s just not worth it!
The moral of the story? The cheapest carpet cleaning is not always the best value carpet cleaning!
Our prices are competitive and sometimes ours are the lowest. Just not in this case and that’s okay. We’re not always the cheapest but we aim to provide the best value.
For Cheap Carpet Cleaning in Santa Rosa, Petaluma and Sonoma County
call the other guys.
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Call or Text: (707) 575-0114 or email us
More on Best Value Carpet Cleaning:
So, what happened here? How can certain types of carpet cleaning damage carpet? Read:
Update – March 14, 2017
I went by the office building that had the ripples after cleaning. It has been two days since my last visit, when I took the pictures. The carpet has returned to normal. There is a little rippling at the edges in some places, but it’s not noticeable unless you’re looking for it.
It’s possible that someone came in and stretched the carpet, but my guess is it returned to normal once it was fully dry.
I cleaned this same piece of carpet a few years earlier with our Teri-Towel System (Very Low Moisture – VLM) and we did not see any of the buckling that was created after using hot water extraction (HWE, aka “steam cleaning”). I would suggest that hot water extraction cleaning always uses too much water.
In five years of Very Low Moisture (VLM) carpet cleaning with our Teri-Towel System, I have only see this happen once and it was with a commercial grade carpet in a retail store. It returned to normal once it was dry. The sight of ripples and bubbles was enough to freak out the owner and me too. She asked me to dry clean it the next time with the Host Dry system.
I shared this post on Truck Mount Forums and asked the readers, “What happened here?” I received lots of great feedback from carpet cleaning experts. The best explanation seems to be that the latex in the carpet backing expanded when wet and then returned to normal after it was completely dry, a few days later. The cleaner probably used too much water. Read more on Truck Mount Forums.
So, the question remains…